Banking Specialist /Customer Support
Alpian SA Genève
RESPONSIBILITIES:
- Engage with clients via chat, video calls, and phone calls to provide timely and comprehensive support.
- Proactively address client inquiries and support tickets through our efficient ticketing system.
- Cultivate strong relationships with our clients, serving as their first point of contact for onboarding, periodic reviews, and navigating cross-border regulations.
- Compile insightful internal reports on client interactions, feedback, and technical issues to drive continuous improvement.
- Collaborate closely with colleagues in the Wealth Management department and across various teams to resolve challenges effectively.
- attention to detail and ability to multitask in a fast-paced environment.
PROFILE:
- Post-obligatory diploma or equivalent.
- Minimum 1 year of experience in the financial sector, showcasing a dedication to client service.
- Proficient in MS Office tools; experience with Temenos or CRMs is advantageous
- A collaborative team player with a client-centric mindset.
- Proactive problem solver, adept at leveraging digital tools.
- Exceptional communication skills with a talent for inspiring and guiding clients.
- Meticulous attention to detail and ability to multitask in a fast-paced environment.
- A collaborative team player with a client-centric mindset.
- Proactive problem solver, adept at leveraging digital tools.
- Exceptional communication skills with a talent for inspiring and guiding clients.
- Meticulous attention to detail and ability to multitask in a fast-paced environment.
- Bilingual German/Swiss German and English (C1/C2 level), any other swiss national language as an asset
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