Customer Success Manager (f/m/x)

The Customer Success Manager plays a critical role in ensuring customer satisfaction and successful project delivery after the contract is signed. The Customer Success Manager is responsible for ensuring smooth planning, budget management, and on-time project completion, all while maintaining strong communication with the customer.

• Project Tracking: Maintain clear and regular communication with the customer to provide updates on the project's advancement.
• Customer Liaison: Act as the main point of contact between the customer and the production team
• Planning (production phase, installation and transportation) & Budget Tracking
• Installation preparing & Maintenance Contract : Liaise with the different actors around construction work then finalize and close the maintenance contract with the customer
• Team Briefing & Debriefing : with technical sales, maintenance team and client
• Project Documentation: Document the entire project, from planning through to final installation, including any challenges or changes.
• After Action Review: Perform a detailed after-action review to assess project performance, identify areas for improvement, and apply lessons learned for future projects.
• Customer Feedback: Collect feedback from the customer regarding the installation process, overall experience, and final product.
• Project Close-Out: Ensure the project is successfully closed out with all necessary documentation, maintenance contracts, warranty & conformity certificates, organize training and feedback collected.
• Off-site After sales support: take concerns and issues from customers, organise with field service on-site support and maintenance

Profil du candidat

Qualifications:

• Proven experience in project management, customer success, or a similar role within the construction or technical industry.
• Strong communication skills, with the ability to manage customer expectations and keep teams informed.
• Excellent organizational skills & budget management experience
• Experience in coordinating between technical teams and customers to ensure smooth project delivery.
• Problem-solving skills, anticipate potential challenges and address them proactively.
• Ability to work independently and handle multiple priorities while ensuring a high level of customer satisfaction.
• Languages: French and English, more languages is a plus

Have we piqued your interest?

Then apply online as a Customer Success Manager (f/m/x) by quoting reference number 60140-0013256566.

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