[NDK] Customer Service Internship
You’ll support our Customer Service function, gaining valuable insight into operations, communication, and logistics within an international action sports brand.
Duration: We have internship opportunities varying in lengths, 4-months to 1 year duration.Start date: In order to ensure continuity, we would love to welcome our next interns from October 1st onwards.
Tasks- Assist in resolving customer inquiries via email, chat, or phone.
- Provide accurate product and service information to customers.
- Help manage support tickets and follow up on customer issues.
- Contribute ideas to improve overall customer satisfaction and experience.
- Assist with logistics and communication for our B2B and B2C network.
- Collaborate with internal teams to ensure smooth service delivery to consumers
- Assist in resolving warranty requests from both end-consumers, shops and distributors
- Current students or recent graduates in related fields (Business, Marketing, Communications, Sport management etc.).
- Strong communication skills in English (additional languages are a plus).
- A customer-first mindset with attention to detail and empathy.
- Interest in outdoor or action sports — snowboarding knowledge is a bonus!
- Ability to multitask, stay organized, and work in a fast-paced environment.
- Team-oriented, proactive, and eager to learn
- An opportunity to work with a renowned company at the forefront of innovation in sports and footwear.
- A supportive and collaborative work environment committed to sustainability and excellence.
- Hands-on experience working on projects and having a direct impact.
- Mentorship from our experience teams.
Ready to Ride with Us?
We’d love to hear from you! Drop us your resume and a cover letter and let us know what excites you the most and your ideal internship duration. Whether you're looking for a few months of hands-on experience or a longer-term gig, we’re all ears!
About us
Nidecker Group oversees some of the world’s top board sports brands, including Emerica, éS, Etnies, Jones, Nidecker, Thirtytwo, and #YES.
Based in Rolle, our HQ office represents some of the fastest-growing brands in the snowboarding and footwear industries and collaborates with over 60 distributors across more than 40 countries.
For further details, visit our website.