Office Manager

eCommerce Coordinator

The company

Ever since its beginnings in Lengnau, Switzerland, Rado has been a pioneer, with the brand philosophy “if we can imagine it, we can make it” still holding true today. Rado is a brand under the Swatch Group US.

Job description

E-commerce Coordinator - Rado Brand

This individual is responsible for implementing and regularly maintaining our E-Commerce initiatives. Major responsibilities include identifying, evaluating, and implementing ongoing improvements to our web site and other online products; working to maximize the potential of our Web site.

Candidate should have the ability to employ tactics and strategies to drive e-commerce revenue through website optimization, online/email marketing, search engine/pay-per-click campaigns.

This is a full-time onsite position in the Miami, Blue Lagoon area.

Profile

Primary Duties and Responsibilities:

• Audit and analyze website channels daily to ensure content accuracy, updated information, error-free pages, and proper merchandising across categories.
• Manage and implement consistent updates and enhancements to on-site merchandising, aligned with new collection launches, stock availability, price changes, sell-out trends, and UX improvements.
• Assist with collection launches across all eCommerce platforms by ensuring timely product uploads, copy updates, and banner rollouts.
• Maintain product catalog to offer ongoing updates of product upsells, cross sells and merchandising throughout the website and develop pages and content as needed.
• Process and audit daily orders from both our own eCommerce platform and third-party retailers (e.g., Amazon), ensuring accurate processing and delivery.
• Maintain updated and accurate online stock levels.
• Collaborate with Customer Service and IT teams to support order management.
• Support testing and development of new features or enhancements on the e-commerce platform.
• Assist with daily Amazon operations, including product launches, merchandising, customer inquiries, audits, and reporting.
• Respond to customer inquiries via live chat and email.
• Use Google Analytics to prepare monthly reports that identify and analyze trends, sales data, and opportunities to improve the eCommerce experience and forecast future performance.
• Generate monthly performance reports using various data sources related to digital and eCommerce activity.
• Monitor onsite executions daily to ensure timely updates – Review of the website
• Conduct competitive analysis in order to identify trends and opportunities for enhanced eComm experience – Monthly or as needed
• Promote collection launches through product uploads, copy, banner updates
• Work with chat platform to assist customers through the customer lifecycle
• Enforce and maintain Brand standards throughout websites of retailers and national accounts
• All other duties assigned by Management

Professional requirements

Requirements:

• Must have a Bachelor’s Degree required or equivalent training experience required.
• 3-5 years’ experience in online sales ore relevant ecommerce experience required
• Basic Knowledge of HTML/CSS is required
• Experience using a CMS to manage website content (Magento experience is a plus).
• Must have an understanding of SEO, Google Ads, Google Analytics, Webmaster tools and e-Commerce Landscape Overall
• Must be Microsoft Excel proficiency
• Must be Microsoft PowerPoint proficiency
• Must be Salesforce proficiency
• Must have excellent proofreading and fact-checking skills
• Must have excellent interpersonal communication skills
• Strong written communication skills required
• Knowledge of Company product, watch/jewelry industry is a plus
• Self-starter with strong sense of ownership, ability to work autonomously, and navigate/succeed in ambiguity
• Understanding of responsive web design and coding.
• Basic proficiency with SAP (ERP system) preferred.
• Strong creative and conceptual thinking skills.
• Social Media experience (Instagram, Facebook & Twitter a plus)
• Copywriting is a plus
• Adobe Acrobat (Editing/Managing PDF Documents), Adobe Photoshop and Adobe In Design