Client Advisor - Genève
Richemont Genève
Mission:
The IWC Client Advisor is responsible for delivering stellar client experience and for achieving personal sales targets as well as those of the boutique. He/she is passionate towards network community building. He/she needs to act as an ambassador of IWC at all time hosting clients with their satisfaction being his/her utmost goal.
Responsibilities:
Client Experience and Relationship Management- Creates engaging and emotional client experience to clients
- Offer best in class service being it in boutique or virtually, making a clear difference vs competition
- Host clients and other stakeholders in line with IWC standard
- Find ever new and creative means to exceed clients' expectations
- Proactively recruit new prospects through networking and community building
- Establish strong relationships with clients from different backgrounds
- Understands and supports the concept of Customer Relationship Management (CRM)
- Collects meaningful client information throughout the client journey
- Records and maintains client database by applying IWC's respective guidelines
- Engage in CRM-activities such as prospect follow-up on a daily basis
- Act as an ambassador in and out of the boutique, conveying passion for the brand
- Know IWC's history, products, partnerships as well as the watch industry
- Engage clients using storytelling
- Achieves individual and team sales targets, KPls
- Use available data/systems to better understand own performance and sales opportunities
- Effectively uses cross and upselling techniques as well as omnichannel tools to maximize sales
- Identify and/or create sales opportunities inside and outside boutique environment
- Handle customer service requests and respective processes
- Handle general Boutique administrations and back of house operations with care
- Masters assigned Boutique champion role
- Maintain the boutique image according to global IWC visual merchandising standards
- Ensure boutique operation comply with company policy
Profile:
- Entrepreneurial mindset - Autonomous, result-oriented and driven, brings initiatives, takes ownership of goals
- Applicants with background in luxury retail sales and hospitality preferred with a passion for watchmaking
- Excellent communicator, passionate towards connecting with others and develop strong networks
- Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behaviour
- Able to adapt approach individually to respective client
- Creative, curious and versatile
- Has perfect manners and can maintain a conversation elegantly
- Team player with good interpersonal competences and empathetic
- Fluent in French and English and ideally one more relevant tourist language
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