ASAP: Senior Process & Project Manager - Operations (ENG)

As a Senior Process & Project Manager, you will play a key role in optimizing global Order-to-Cash (O2C) processes. You'll work at the intersection of business and technology, driving process improvements, supporting ERP/CRM systems (D365 and Salesforce), and ensuring operational excellence across regions and functions.

• Own and continuously improve the end-to-end O2C process, ensuring alignment across systems, regions, and sales channels
• Lead process documentation efforts including SOPs, process flows, data mappings, and regression testing
• Manage O2C improvement projects from scoping to delivery, including stakeholder alignment, risk management, and success tracking
• Analyze customer and operational data to identify pain points and drive customer-centric process enhancements
• Act as a key liaison between business stakeholders and technical teams, ensuring seamless system implementations and process alignment
• Support ERP and CRM transformation initiatives, particularly around Microsoft Dynamics 365 and Salesforce

6 months temporary contract with possibility of extensionHybrid model (2-3 remote days per week)

• Proven experience in Order-to-Cash (O2C) or similar operational process ownership
• Hands-on experience with ERP and CRM systems, ideally Microsoft Dynamics 365 and Salesforce
• Strong project management skills, with experience leading cross-functional initiatives
• Proficiency in process mapping, documentation, and optimization (e.g. BPMN, SOPs, Lean, Six Sigma)
• Excellent communication and stakeholder management skills
• Ability to work independently and thrive in a dynamic, entrepreneurial environment
• Fluent in English; additional languages are a plus

Our client is a fast-growing global brand in the consumer goods and retail industry, known for innovation, performance, and a dynamic company culture. As they continue to scale internationally, they are looking for a Senior Specialist to join their Global Operations Enablement team.

• Join a high-growth, purpose-driven company with a global footprint
• Work in a collaborative, innovative, and design-led environment
• Opportunity to shape and scale global operations processes