Customer Support Manager
Powering transformation for a sustainable future
At WinGD and across the shipping industry we face unprecedented change as we strive to bring greater sustainability into our global business. As marine engine designers our responsibility in this is significant. A career with WinGD has an impact on shaping a better world for tomorrow.
As a leading developer of the two-stroke engines that power merchant shipping, our people drive innovative solutions for our customers on a global scale. Headquartered in Winterthur, Switzerland, since its inception in 1893, WinGD continues the legacy of the Sulzer Corporation through innovation in design.
Our success in this ever evolving, competitive environment is based on the drive, innovation and collaboration of our diverse employee population, over 420 people worldwide, representing over 25 different nationalities. Come, be a part of this change.
WinGD is looking for a
Customer Support Manager
Responsibilities:
- Strong focus on local (Greek) customers. Customers are ship operators/owners (mostly in Greece) and engine builders.
- Custoner support: Provide assigned key customers the needed support in daily inquiries, give technical assistance and troubleshooting support
- Warranty support as per guidance / proejct scope informed from WinGD warranty department
- Support (work as team) with other customer support / warranty manager on technical isseus, also act as backup / deputy during absence of team members
- Connect with associated people in the HQ and local organisation (customer support) for customer support activities / troubleshooting.
- Keep close ties to WinGD customer operation experts, for instance with support on Root Cause Analysis (RCA's) for technical issues.
- Connect with global network in China, Korea, Japan and Singapore as seen needed for customer support.
- Ensure timely, unified and efficient communication with customers
- Share service/customer inputs from HQ Winterthur (for product improvements)
Requirements:
- MSc or BSc degree
- Minimum 5 years of experience in the marine engine business
- Knowledge of cooperation with internal and external partners
- Pro-active and self driven personality
- 2S product and exhaust gas treatment knowledge of advantage
- Greek languae as native speaker
- Fluent in English (written / verbal)
Our offer:
- An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is on the leading edge of the technology which is shaping the future of the shipping industry
- A dynamic working environment, blending a long history of technology expertise with industry leading innovation across a global network
- Award winning and extraordinary products
- Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking
- Dynamic and interactive working conditions. WinGD offers a non-hierarchical, agile structure where input and ideas are welcome
- In-house technology training and professional development opportunities