[NDK] Customer Service Intern
You’ll support our Customer Service function, gaining valuable insight into operations, communication, and logistics within an international action sports brand.
Duration: We have internship opportunities varying in lengths, 4-months to 1 year duration.Start date: In order to ensure continuity, we would love to welcome our next interns from August onwards.
Tasks
Customer Service Support- Assist in resolving customer inquiries via email, chat, or phone.
- Provide accurate product and service information to customers.
- Help manage support tickets and follow up on customer issues.
- Contribute ideas to improve overall customer satisfaction and experience.
- Assist with logistics and communication for our B2B and B2C network.
- Collaborate with internal teams to ensure smooth service delivery to consumers
- Assist in resolving warranty requests from both end-consumers, shops and distributors
- Current students or recent graduates in related fields (Business, Marketing, Communications, Sport management etc.).
- Strong communication skills in English (additional languages are a plus).
- A customer-first mindset with attention to detail and empathy.
- Interest in outdoor or action sports — snowboarding knowledge is a bonus!
- Ability to multitask, stay organized, and work in a fast-paced environment.
- Team-oriented, proactive, and eager to learn
- An opportunity to work with a renowned company at the forefront of innovation in sports and footwear.
- A supportive and collaborative work environment committed to sustainability and excellence.
- Hands-on experience working on projects and having a direct impact.
- Mentorship from our experience teams.
Ready to Ride with Us?
We’d love to hear from you! Drop us your resume and a cover letter and let us know what excites you the most and your ideal internship duration. Whether you're looking for a few months of hands-on experience or a longer-term gig, we’re all ears!
About us
Nidecker Group oversees some of the world’s top board sports brands, including Emerica, éS, Etnies, Jones, Nidecker, and Thirtytwo.
Based in Rolle, our HQ office represents some of the fastest-growing brands in the snowboarding and footwear industries and collaborates with over 60 distributors across more than 40 countries.
For further details, visit our website.