Client Support Engineer (f/m) 100 %

For our client, a company in the IT industry based in Reinach (BL), we are looking for a Client Support Engineer for a permanent role.

Your responsibilities:

• You actively support our service organization and help ensure that our customers can count on reliable technical support at all times
• You are the first point of contact for technical issues – especially in the areas of network and telephony – and impress with solution-oriented communication
• You will independently carry out fault analyses and troubleshooting at our customers' sites, either on-site or remotely, and ensure smooth operations
• You actively shape our services by identifying potential for improvement and contributing to continuous optimization with your technical know-how

Your qualifications:

• Professional experience – ideally in technical support – and a good sense for practical solutions
• You have initial experience with Cisco products in the areas of networking and collaboration or are motivated to quickly familiarize yourself with these technologies
• You value expanding your knowledge through targeted training and further education
• You enjoy working in a team, act independently and always keep the needs of our customers in mind
• New tools, systems and technologies awaken your curiosity – you stay up to date and enjoy developing yourself further
• You understand Swiss German, have excellent German skills (C1/C2) and good English skills
• You are well organized, self-motivated and convince with your reliable, solution-oriented way of working
• You have a category B driving license and are willing to support our customers at various locations in German-speaking Switzerland
• Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland

Your application

Please apply online. For further information about the position, please contact your Gi Group recruiter, Mrs. Anh Nguyen (+41 76 586 02 13).

About Gi Group

Gi Group is part of Gi Group Holding, a global ecosystem of HR services and consulting that supports the development of the labour market and helps to change people's lives in 37 countries around the world.

In Switzerland we operate with the brands Gi Group, Grafton, BauTech, Gi Life Sciences and former Kelly Services. We are active in temporary, permanent and professional staffing as well as in a variety of complementary HR Services. With a direct presence in 35 locations across Switzerland and over 250 employees, we are one of the leading staffing companies in the Swiss recruitment market.

Gi Group is specialist for Temporary and Permanent staffing and your valuable partner for many other HR Solutions. We are changing lives by connecting candidates with companies, and we work every day to create value. Your Job, Our Work.