Dynamics 365 Business Central Technical Support

Key Responsibilities:

• Provide first and second-level support for Dynamics 365 Business Central users.
• Troubleshoot and resolve technical issues related to system performance, configuration, and integrations.
• Configure and customize Business Central modules (Finance, Sales, Purchasing, Inventory.) based on business requirements.
• Collaborate with business users to gather requirements and translate them into system configurations or enhancements.
• Manage user roles, permissions, and security settings.
• Assist in data migration, testing, and deployment of new features or updates.
• Document support processes, configurations, and user guides.
• Liaise with Microsoft support or third-party vendors when necessary.
• Monitor system performance and proactively identify areas for improvement.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 2 years of experience supporting and configuring Microsoft Dynamics 365 Business Central (or NAV).
• Understanding of ERP business processes (financeetc.).
• Experience with AL language and other development languages, API’s and extensions is a BIG plus.
• Experience within the Visual Studio Code environment
• C# experience a must.
• Familiarity with Power Platform (Power BI, Power Automate) is an advantage.
• Excellent communication and interpersonal skills. (French and English fluent)
• Ability to work independently and manage multiple priorities.

Preferred Certifications:

• Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate
• Microsoft Certified: Power Platform Fundamentals