Business Process and Operations Officer (M/F)

Reporting to a senior manager within the operations function, you will contribute to the optimisation of core business processes, systems and workflows, ensuring efficient execution and continuous improvement across complex programmes.

• Contribute to the structuring and execution of project plans, ensuring timelines and deliverables are met
• Track progress, identify dependencies and proactively escalate risks
• Support governance processes by preparing documentation, reporting and decision materials

• Analyse current processes, workflows and data to identify inefficiencies and improvement opportunities
• Contribute to the redesign and optimisation of end-to-end operational processes
• Develop and maintain process documentation, guidelines and tools

• Collaborate with internal teams to ensure alignment between business needs and system solutions
• Support testing phases (UAT), ensuring systems meet operational and reporting requirements
• Contribute to improving data quality, consistency and usage across processes

• Support the development and rollout of change management initiatives
• Create user-oriented materials (guidelines, communications, training sessions) to support adoption
• Facilitate smooth integration of new processes into day-to-day operations

• Contribute to the execution of key operational activities in line with defined processes and standards
• Investigate and resolve process-related issues in a structured and solution-oriented manner
• Ensure consistency and reliability in operational outputs and data

• Initial experience in business process optimisation, project management, operations or consulting
• Strong analytical and problem-solving skills
• Experience working with cross-functional teams in complex environments
• Exposure to systems implementation, data flows or process improvement initiatives
• Knowledge of change management approaches
• Excellent communication and coordination skills
• Structured, proactive and adaptable mindset
• Ability to manage multiple priorities in a fast-paced environment
• Fluent English required, French is a plus

Our client is an international organisation based in Geneva, involved in large-scale programmes with a global impact.

• Opportunity to join a high-impact international organisation
• Exposure to complex, large-scale operational environments
• Role combining process improvement, project coordination and systems topics
• Temporary assignment based in Geneva