GenAI On-Prem Solution Support Engineer

Intetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and “all-things-digital” solutions, is looking for a GenAI On-Prem Solution Support Engineer to join its innovative team.

Responsibilities:

• Maintain and support on-premise infrastructure (test machines, servers, networking equipment) used for GenAI solution deployment.
• Deploy, configure, and support the GenAI-based test automation solution (including model APIs, integration pipelines, and supporting services).
• Troubleshoot and maintain Python-based scripts and solution components using LLM/GenAI.
• Collaborate with remote R&D team on debugging incidents, logs analysis, and improvements.
• Manage containerized environments (Docker, Kubernetes) and ensure stable deployments.
• Integrate solution components into CI/CD pipelines (Azure DevOps).
• Provide first-line support for issues related to AI workflows, data pipelines, and test execution.

• Proven experience in IT support / system administration / field engineering.
• Strong knowledge of Python (support, debugging, small fixes)
• Familiarity with GenAI/LLM-based solutions (deployment, configuration, monitoring).
• Hands-on experience with containerization (Docker, Kubernetes) in production/test environments.
• Understanding of CI/CD processes and tools (Azure DevOps, Jenkins, GitLab CI or similar).
• Good skills in hardware maintenance (servers, networks, test benches).
• Languages: German B1–B2 for local client interaction; English B2+ for technical/business communication.

Nice to have:

• Work experience in engineering or R&D projects.
• Knowledge of monitoring tools for ML/AI pipelines (MLflow, Prometheus, Grafana).