[ref. c34885301] 1st Level Customer Support - Helpdesk (m/f/d)
Overview:
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels.In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications.
Today, worldwide more than 11.000 employees are working on this permanent challenge at over 90 locations.
Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.
Since March 2024, Chemspeed Technologies AG is part of Bruker Corporation and closely collaborates with Bruker BioSpin. Their mission is to enable the innovation and sustainability of tomorrow through automation, digitalization and gamification of research and development.The technology is used in a wide variety of chemical research fields and quality controls. Our solutions accelerate research and developments of the future, such as novel medicines or materials used in batteries, photovoltaics and cosmetics, among others.
We are looking for a proactive and service-oriented 1st Level Customer Support (m/f/d) to join our team at Chemspeed Technologies, supporting our customers through technical troubleshooting, post-sales assistance.
Responsibilities:
- Technical Case Management: Handle post-sales support cases in Salesforce, ensuring timely and effective resolution.
- Global Troubleshooting Expert: Be the go-to person for technical and application support for our international customers via phone, email, or remote tools (including augmented reality devices).
- On-Site Support Collaboration: Assist field service engineers and automation chemists during customer visits by providing remote technical and application expertise.
- Customer Experience Development: Proactively engage with customers to understand their current experience and future needs, strengthening relationships and satisfaction.
- Training & Enablement: Deliver technical training and support to internal teams, customers, and distributors on our workstation solutions.
- Innovation Contributor: Collaborate with R&D to improve our hardware and software offerings by sharing ideas and feedback from the field.
- Flexible Work Environment: Approximately 80% of your time will be spent at our headquarters, with up to 20% travel for on-site support when needed.
Qualifications:
- Education: University degree in electronics, mechatronics, or a related technical field is required.
- Technical Experience: Familiarity with automated systems and lab environments.
- Languages: Fluent English is required (min. C1 Level); German is highly recommended. Additional languages are a plus.
- Mindset: You are a problem-solver with a passion for technology and a customer-first attitude.
Join us in shaping the future of laboratory automation!