Global Service Transformation Manager SI Buildings 80-100%

Fixed Term Contract 18 months

We transform buildings

With technology for smart and sustainable buildings and infrastructure, we transform the everyday for everyone. By combining the real and digital worlds, we empower our customers to reach their decarbonization goals, lower their operating costs and achieve world-class experiences for people

Within Siemens Smart Infrastructure, you will be part of our Buildings Business Unit, which brings together the full portfolio of products, software and services for buildings and adjacent infrastructure

Join our team as a Global Service Transformation Manager for SHERPA Xand be at the forefront of revolutionizing the world's infrastructure. Play a key role in driving growth and transformation within Siemens' Building Business Unit

Our shared journey could take you anywhere…where would you like to go?

Location: This position will be located in either Zug, Switzerland or within the EU & UK. Prerequisite is, in any case, your legal eligibility to work in the respective country and there will not be the need to relocate. An engaged and multinational team will be happy to introduce you in our environment

Please note that this is an 18-month fixed-term contract

• In your role as Global Service Transformation Manager, you will lead the global rollout and adoption of GSPF, calculation tools, and SPM, ensuring consistent implementation across regions and alignment with strategic service transformation objectives
• You will act as the primary Subject Matter Expert, providing guidance, governance, and expert support to stakeholders while driving standardization, capability building, and continuous process improvement
• You engage for the roll-out of the service application with various stakeholders within our LCB’s, e.g. service and operations management, local implementation managers and subject matter experts
• You collaborate with product managers for the service application and enable the organization to effectively implement and adopt the new service applications and service delivery processes

• Manage the end-to-end deployment of service applications such as the Global Works: forService platform ( this is a Siemens-specific digital platform)
• Engage with LCB management, get local stakeholder commitment
• Drive change management and rollout of service applications as part of a transformation to state-of-the-art technology always considering the need for harmonization and standardization of data and processes
• Develop implementation plans and ensure the availability of adequate training and documentation for the roll-out of service applications in close collaboration with product management and operations integration
• Plan and track the deployment of service application and their adoption in LCB/assigned country roadmaps, implementation plans and dashboards
• Drive productivity improvements in conjunction with LCBs for tech and tool business plan
• Identify optimization measures and challenge existing methods and workflows in countries with the goal to accelerate the adoption of service applications
• Contribute to the continued enhancement of service applications by identifying and supporting the definition of value propositions and use cases that best fulfil the needs of customers and employees

• Bachelor‘s degree in business, computer science, engineering or similar education. A combination of technical and business degree is preferred
• Five years plus of professional experience in the service business or in product management, ideally related to business digitalization or building technology
• Experience working within a Strategic Product Management and Global Sales & Project Framework environment
• A background in building automation, fire safety, security or related building management systems / services would be a strong advantage
• Essential to be an expert in Microsoft Dynamics 365 Field Service
• Possess a desire for achieving a high level of process efficiency and data consistency and are familiar with service / operations relevant technology and tool environments
• Experienced in project /rollout management and change management
• Have an energetic personality, used to taking on responsibility and working on own initiative with high self-motivation, strong business sense and target oriented approach to thrive in a global environment with virtual teams
• Have excellent communication and interpersonal skills, to be able to interact with stakeholders at all levels and be effective as part of a global team
• Fluency in English is a prerequisite, applicants speaking Spanish / Italian / Portuguese, or any other language have an advantage
• Ability and flexibility to work in a distributed & matrix organizational setup
• You are willing to travel up to 10% of your time

• 2–3 days per week of mobile working is standard
• Mobility allowance
• Varied further training opportunities
• Access to employee share programs
• Further information about employee benefits can be found here

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I look forward to receiving your application.

Talent Acquisition Partner

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