Head of Support Applications (80-100%)

When: 01.09.2025 or upon availability

Your mission:

In this role, you will be responsible for the tools that make up the Quality Tool Chain. As the team leader you ensure that the end-user requests are answered on-time and on-quality. You elaborate the roadmap of the Quality Tool Chain and ensure its implementation by the team and with the support of the external suppliers.

Your tasks:

• Own and manage a suite of critical tools and applications, including Jira Cloud, Confluence Cloud, Polarion, OpenText, and others
• Lead a team of five engineers and supervise the collaboration with external integrators and suppliers
• Ensure high-quality support to the end users and foster strong relationships with internal stakeholders
• Define and evolve the strategic roadmap for the toolchain to align with business needs
• Improve the tool chain by implementing robust digital interfaces and enforcing best practices and standards
• Track costs compared to approved budget

What we are looking for:

• Degree in Computer Science, Information Technology, or a related engineering field
• Minimum of 5 years' experience in a leadership role within software or toolchain management
• Proven experience with Jira Cloud or Polarion
• Hands-on experience with the interaction with end-users and the configuration of software
• Decision making: You make timely decisions, adjust them when necessary, and mitigate the influence of bias or emotions in the decision-making process
• Building relationships: You express gratitude and appreciation, respect personal boundaries, and invest time in genuinely caring for others and maintaining your network
• Proficient in English written and orally, good command in French and/or German is a plus

As an equal-opportunity employer, we are committed to building a diverse and inclusive team, bringing together people of different identities and backgrounds.