Senior Switchboard & Office Services Coordinator

• Oversee the CISCO system, including call routing, message handling via the operator console, and support for senior management and executive-level communications
• Handle all interactions with the utmost confidentiality, discretion, and professionalism, particularly when dealing with VIPs and senior stakeholders
• Apply strict security protocols, including identifying and managing suspicious or fraudulent calls
• Coordinate travel arrangements, including:
• Advising on domestic train travel (CFF)
• Managing international travel requests
• Administering subscription renewals
• Manage and follow up on facility-related requests via the internal ticketing system, ensuring proper coordination with relevant teams and timely resolution

Managing a high-volume switchboard and ensuring professional communicationCoordinate operational support activities including travel arrangements

• Proven experience (minimum 5 years) in a similar role within a high-expectation, service-driven environment
• Strong command of French and English (C1 minimum); additional languages are an advantage
• Solid technical comfort with telephony systems and administrative tools

• Service-driven, proactive, and solution-oriented mindset
• Excellent communication and interpersonal skills, with the ability to interact confidently across all levels of the organization
• Strong ability to remain calm and efficient under pressure
• High level of discretion, tact, and reliability
• Team player with a collaborative approach and willingness to share knowledge
• Ability to explain processes clearly and support users in a pedagogical manner

Our client is an international company based in Geneva.

Full time role.