Customer Service Representative - German, English and French speaker H/F

DESCRIPTION DE LA MISSION

• Daily management of incoming customer orders
• Follow up on order status/ backlog taking ownership for required actions.
• Raise Non-Conformities (NC) as per requirements.
• Issue / coordinate Credits, Rebills, Returns linked to orders as per requirements.
• Investigate and close reported Disputed Invoices as per responsibility.

• Addressing customer inquiries and complaints via phone calls or emails. Inquiries may include pricing, stock availability, delivery, and order status as well as product information.
• Highlight procedures and work instructions corrections and/or updates to your direct report if required.
• Ensure appropriate communication is shared between customers and field operations.
• Contribution to Daily Management (DM) ensuring business continuity and supporting department objectives.

• Preferably with experience in a customer support center and/or with customer service administration
• Excellent telephone and communication skills
• Language skills: Fluent in German (C1 minimum), French and English (C1 minimum). Any other European language is an asset.
• Urgency focused – Focus on critical deliverables and high priority assignments, owns a sense of urgency and prioritizations.