Junior Service Desk Agent (Basel, Onsite, English, German)

D-ploy is an IT and Engineering solutions company with offices throughout the EMEA region including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA.

We are proud to offer our customers innovative and superior services and solutions. By building relationships and trusted partnerships within the IT community, we optimize our clients’ IT productivity and contribute to the success and value of their business.

We are looking for committed, flexible, and solution-oriented individuals who would like to be part of a dynamically growing and international organization. We focus on creating value where IT matters. Join us!

Tasks and Responsibilities:

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• Act as a walk-in support point and deliver hands-on, immediate assistance to users
• Documentation of end user issues in ITSM tool
• Adherence to processes and knowledge documents
• Ticket backlog management
• Continuous service improvement activities – knowledge script creation, training document updates etc.
• Close collaboration with Onsite IT technicians

• Ideally IT-educated (e.g., IT school, apprenticeship) or some hands-on experience
• Language skills: fluent German and English, other languages are advantage
• Strong problem solving/analytical abilities
• Good communication skills
• Attention to detail and ability to multi-task
• Ability to work independently and effectively
• Readiness to follow direction and best practices
• Planning and organizing skills
• Team player and supportive personality
• Candidates have to declare Criminal record extract not older than three months

• Broad range of tasks, responsibilities, and projects
• Gift vouchers (birthday, wedding, newborn surprises)
• "Fishing for Friends" – our employee referral program
• Development opportunities and career advancement
• Friendly and international work environment
• Company-sponsored events
• Competitive salary and benefits package

Is IT in your DNA?