IT Support Specialist

• Troubleshoot and resolve hardware and software issues in a timely manner
• Prepare and configure devices (Windows and macOS) for new hires
• Manage onboarding and offboarding processes (accounts, access rights, equipment)
• Perform basic network troubleshooting
• Maintain and track IT inventory (laptops, mobile devices, accessories)
• Contribute to ongoing IT projects
• Ensure endpoint compliance with security standards (updates, antivirus, policies)
• Follow established IT procedures and checklists
• Manage user access rights in line with approval workflows
• Deliver clear, friendly, and user-focused support across the organization
• Communicate effectively with users regarding issues and resolutions
• Identify recurring issues and suggest improvements

• Computer Science, IT, or equivalent experience
• First of hands-on experience in IT support or helpdesk
• Solid knowledge of Windows and macOS environments
• Experience with Microsoft 365, endpoint management, and identity/access management
• Strong service-oriented mindset with a focus on user experience
• Excellent communication and interpersonal skills
• Well-organized with strong attention to detail
• Fluent in English and French

OUr client is located in Geneva

international environment