IT Onsite Support Specialist (Bubendorf, Onsite, Network Support, CISCO)

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

This is not a network architect position but requires senior-level expertise in IT support and network troubleshooting.

Responsibilities:

• Provide high-level onsite IT support for end-users, including hardware, software, and peripherals
• Troubleshoot network-related issues at the local site, including LAN/WAN, switches, routers, and connectivity
• Collaborate with remote IT teams and network engineers for incident resolution and service improvements
• Support office, laboratory, and production IT environments (typical in pharmaceutical settings)
• Manage and support user accounts, IT assets, and endpoint devices
• Install and configure networking equipment and perform basic diagnostics
• Coordinate with vendors and escalate issues when necessary
• Ensure compliance with internal IT processes and security guidelines

• Extensive experience in IT support roles, with a focus on onsite services
• Strong hands-on knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, etc.)
• Practical experience with Cisco or similar networking equipment
• Certifications such as CCNA, CCNP, CompTIA Network+, or comparable (e.g. Juniper, CISSP) are highly desirable
• Ability to handle complex troubleshooting and multitask in a dynamic environment
• Experience in GxP-regulated or pharmaceutical environments is a plus
• Proactive, self-driven, and reliable team player
• German language skills are a strong asset; English proficiency is required
• All candidates must provide a Criminal record not older than 3 months

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Fishing for Friends program – our referral program
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events

Is IT in your DNA?