Receptionist

Come and join us!

The Hotel Regina is located in the emblematic village of Wengen, in the Jungfrau Region in the heart of the most beautiful panoramas in Switzerland, classified as a UNESCO World Heritage Site.

Our room department is looking for a:

Receptionist 80% / Marketing Assistant 20%

As a host and ambassador of the hotel, you will collaborate closely with Housekeeping, Sales and Marketing, Maintenance, and Food and Beverage departments to maintain high-quality standards in accordance with Relais & Châteaux requirements.

Tasks

CONTRACT: 100% fixed-term contract, starting date: June 2025

MISSIONS:

Non-exhaustive list of activities & tasks

Create unique experiences and act as an ambassador for the hotel and destination in collaboration with the Marketing Manager.

Convey a positive image of the hotel through exemplary attitude and professionalism.

Ensuring that all departments receive the correct information.

Assist in the Sales & Marketing operations, in line with starways and the General Manager.

Manage the Spa bookings and operations.

Monitor the day's departures and arrivals and coordinate with the housekeeping department.

Handling customer requests and complaints and implementing standards procedures to manage them.

Ensuring administrative follow-up of the team (scheduling, training, etc.)

Handle customer invoicing and supervise cash handling.

Assist other departments when and where needed.

Requirements

PROFILE:

3 years' experience in a similar position.

Digital Marketing skills.

German level B2-C1 required.

Hotel training required.

Language skills: German, French or English.

Organisational skills and diplomacy.

Sense of responsibility, customer service and perfection.

Dedication to your job.

Benefits

BENEFITS:

Possibility of on-site accommodation

Food offer for the staff available