Freelance Customer Support Expert at AI Startup

Lightly AG is an ETH and HSG spin-off pioneering in machine learning and computer vision. Backed by Y Combinator and top-tier investors, our technology is used by global leaders in autonomous driving, medical imaging, and visual inspection.

With a small but sharp team in Zurich, we’re looking for analytical and driven Customer Support Professionals to help us create tasks that replicate E2E customer support workflows.

The minimum expected time commitment for this position is 10 hours/week.

Tasks

Create tasks that replicate E2E audit workflows:

• Create / acquire any necessary data required for the workflow
• Create tasks + decision points within the workflow
• Provide the solution to each decision point, accompanied by a justification for that solution

Requirements

You’re a strong candidate if you:

• Have at least 2-3 years of recent experience working at a top enterprise with established processes
• Are fluent in English (requirement)
• Have strong analytical and quantitative skills
• Communicate clearly and precisely
• Proficient in Customer Support software and tools
• Professional experience with AI Tools

• A front-row seat to how a YC-backed deep tech company is built
• Direct exposure to the inner workings of startup leadership
• Flexible working hours and the ability to shape your role over time
• Competitive compensation tailored to experience and scope of work

Send us your CV. If you’ve handled similar tasks before, we’d love to hear specific examples.

We look forward to hearing from you!