Global Project Customer Experience Leader 80-100%
Global Project Customer Experience Leader 80-100%
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
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This is a position with grade
12
This position reports to
Global Product Lifecycle ＆ Quality Manager
Your role and responsibilities
In this role, you will lead the customer experience for large, high-stakes projects involving medium voltage drives, ensuring value delivery and customer satisfaction throughout the project lifecycle. You will drive quality assurance efforts, act as the main escalation point during commissioning, and collaborate with project execution and customer support teams to de-risk projects and apply key learnings to future initiatives.
The work model for the role is: hybrid #LI-hybrid.
This role is contributing to the division Motion System Drives.
You will be mainly accountable for:- Managing commissioning metrics by overseeing failure rates and timeframes during the commissioning phase to ensure successful project outcomes and meet performance targets.
- Conducting proactive risk assessments by engaging early in project lifecycles to identify, evaluate, and mitigate potential risks before they escalate or impact timelines and deliverables.
- Monitoring schedules and progress by continuously tracking on-site activities, milestones, and deviations to ensure alignment with project plans and timely completion.
- Leading technical issue resolution and customer escalations by analyzing active issues, distinguishing between product- and project-related cases, supporting teams during escalations, and maintaining clear, professional communication with customers.
- You hold a bachelor’s or master’s degree in electrical, software, or mechanical engineering.
- You bring at least 10 years of experience in a technical, customer-facing role, ideally within the medium voltage drives domain.
- You have a strong track record in technical project management and delivering complex projects successfully.
- You are highly self-motivated, curious, and approach your work in a structured and solution-oriented manner.
- You are an excellent team player and possess strong communication and interpersonal skills.
- You hold current work permit for Switzerland (EU/EFTA).
More about us
ABB System Drives is a global supplier of high-power, high-performance drives, drive systems and packages for industrial processes and large infrastructure applications. With our industry leading technology and global support, we help our customers, partners and equipment manufacturers with asset reliability, performance improvement and energy efficiency in mission critical applications.Our people and culture are the foundation of our success. We all together make the difference for our customers every day.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory
We look forward to receiving your application (documents submitted in English are appreciated). The recruiting process is being led by Azra Filan, Talent Partner at ABB Switzerland Ltd. If you want to discover more about ABB, take another look at our website www.abb.com.
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