CUSTOMER CARE AGENT (100%, m/f/d, hybrid)

Your mission

As a

CUSTOMER CARE AGENT,

You are a central part of our Customer Experience Team and contribute with every interaction to ensuring that our customers feel well supported and truly valued.

Your main responsibilities:

• You are the central point of contact for all customer and dealer inquiries – across all channels – ensuring fast, friendly, and solution-oriented communication.
• You handle incoming requests, resolve tickets efficiently, and maintain ongoing, supportive written and phone communication with our customers and partners.
• As part of the Operations Team, you support specific tasks (such as credit checks, credit reports, document requests, etc.), for which you will receive training.
• You guide customers and dealers through the entire leasing and financing process and support contract management – always with precision and a strong focus on customer satisfaction.
• You work closely with the Sales Team, create presentations and materials, and help coordinate sales activities – always aiming to deliver excellent service.

• You have strong language skills in French, German, and Italian, and ideally also in English, both written and spoken.
• You have completed vocational training or a university degree and already gained several years of professional experience.
• You bring a strong understanding of processes.
• The customer is always at the center of your actions.
• You work independently and in a solution-oriented manner.
• You are familiar with tools such as Atlassian, Slack, and other modern technologies.

Why us?

"We love processes that make life easier."

We offer a high level of flexibility, with with preferably just one day per week in the office to stay connected with the team.

What counts is your personality - you have the opportunity to shape LeaseTeq every day with your ideas and to grow with us. We look forward to receiving applications from rebels, doers and anyone interested in achieving great things together with us.