P2619 - IT Helpdesk Support Specialist

As our IT Helpdesk, your mission is to champion a seamless, modern, and reliable digital experience for every employee. Acting as the primary point of contact, you will blend responsive, high-quality technical support with excellent user service to keep our daily operations running smoothly.

Beyond fixing immediate issues, you will play a vital role in maintaining a secure, stable environment, driving the adoption of new digital tools, and collaborating cross-functionally to uphold organizational standards

Requirements

• Provide professional 1st and 2nd level support to employees for hardware, software, and connectivity issues via the ticketing system, phone, chat, and in person.
• Install, configure, and maintain end-user equipment (laptops, mobile devices, peripherals) and standard business applications, including the Microsoft 365 environment.
• Manage user accounts, access rights, and onboarding/offboarding processes in collaboration with the HR and IT teams.
• Troubleshoot Microsoft 365 issues (Outlook, Teams, SharePoint, OneDrive) and support meeting room and audiovisual equipment for on-site and hybrid collaboration.
• Provide on-site support for local IT infrastructure – including network connectivity, on-premises equipment, and building-related IT – in close coordination with the infrastructure and network teams.
• Document incidents, requests, and resolutions in the IT service management tool, ensuring accurate tracking and timely follow-up.
• Escalate complex issues to specialized teams while ensuring proper handover and clear communication with users.
• Maintain the IT knowledge base and user documentation and contribute to the continuous improvement of support processes and tool adoption.

• Regulatory Compliance: Ensure that workplace configurations and support procedures adhere to corporate policies, specifically within the GxP-regulated framework, with attention to data integrity requirements.
• Work closely with the security, infrastructure, and network teams to maintain a reliable, secure, and compliant workplace environment, and promote good IT security practices among users.

Benefits

Debiopharm offers employees:

• International, highly dynamic environment with a long-term vision.
• Cross-functional collaboration at the forefront of the most advanced scientific developments in oncology and anti-bacterial industry.
• Exposure to a wide variety of areas and functions within clinical development and the pharmaceutical industry.
• Participation in a company where innovation, people and entrepreneurship are the fundamental keys to success.
• Proud to be an Equal-Pay certified, we ensure offering to all our employees the same opportunities.